Legacy issues had to be investigated and clarified before automation. Since the system involved more than 1000 laywers that received tasks from the Bar Association, the beneficiaries had to be consulted so that the new system be fair and widely accepted.
We had to choose a technology to distribute the tasks and receive the answers.
We proposed SMS send & reply, which we contracted with third-parties after market research.
Speed and reliability were of paramount importance.
Some tasks had to be accepted by at least one lawyer in 30 minutes at most, while giving a fair chance to the others.
OPTI helped deliver an automated fair and quick task distribution system using a six-step flow.
Holding several open consultations with beneficiaries (lawyers) to design a fair attribution system.
Modelling and simulating the rules for the new system. Past data was analyzed to certify that such a system would result in equal financial outcomes.
Custom software developed by OPTI which allows the introduction of tasks, their distribution, and receiving the answers of the beneficiaries.
Implementing an SMS-provider for send & reply.
Integration with the official website of the Bar Association to allow lawyers to see the distributed tasks.
Training the employees and making public presentations of the new system.
Creating a pilot project to test the system on a limited initial number of tasks and beneficiaries.
Wide launch with a quick-response period when all the complaints and reports were investigated as emergencies.
The main technologies used were PHP, MySQL, memcache, SOAP and JSON REST APIs. OPTI still ensures support and maintenance of the solution for the client.